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Law Consumer Protections
Thursday, 17 May 2018 18:00 pm
MyHubz |  News | Blog | Forum | Articles

MyHubz | News | Blog | Forum | Articles

In the modern world, any person who consumes or avails service on payment or deferred payment is a consumer and the person who sells goods or render service to his customer or clients is bound by a contract express or implied to serve as expressed or impliedly agreed to between the seller or service provider on the one hand and the consumer on the other. When there is the deficiency in service or defects in the goods sold, there arises a dispute between the seller or service provider and the consumers. The doctrine of laissez-faire in other words ‘let to do’ always granted the fullest liberty to the unscrupulous merchants to sell their products in accordance with their whims and fancies without the interruption of the State, leaving the interest of the customers unprotected. The customers or consumers were left at their mercy. Under the doctrine of Caveat emptor or ‘buyer is aware’ only the buyer is bound to be vigilant in buying goods or availing services and if any defects are found later, the seller or service provider cannot compensate or make good the deficiencies. However owing to the development of the theory of consumer protection, the doctrine of caveat emptor has gone and the interest of the consumer is well protected by the legislative measures. Nowadays the consumers are considered to be the paymasters of the sellers or service providers and their interests are well protected or taken care of and as such the consumers are the backbone of the sellers or service providers. Therefore it is just and necessary to bring legislative measures to ensure the protection of the rights of consumers. 

The Consumer Protection Act 1986 defines the consumer as follows:

Section 2(1)(d) defines: